I am writing to you to let you know how Susan Tanzman at Martins Travel made my 40 th wedding anniversary in Hawaii a experience of a lifetime.
My husband and I are New Yorkers and we were going to Hawaii in April to celebrate our 40 th wedding anniversary. As a former travel agent, I decided that I knew where I wanted to stay. I needed some help with other suggestions and a friend of mine recommended her NY agent. I used her to make my hotel reservations, and plane reservations, but as the time was nearing for our trip she had no suggestions for restaurants and tours. I started to do my own research and came upon Susan from Martins travel in a Conde Nast article. I called her even though basically everything was booked from the cars to the hotels.
From the moment we spoke on the phone I knew I had made the wrong choice in choosing my first agent. She totally understood that the trip had been already booked, but said she would assist me in making dinner reservations and private tours in the 3 islands we were going to. She made all those reservations which were amazing. The dinners and tours were beyond all of our expectations.
She even called me in Kuai to make sure things were going well, which my other agent did not do. When we got to Maui we were staying at the Four Seasons, which again was booked by the agent in New York. My husband and I arrived there and realized for the price we were paying, this wasn't the type of hotel we wanted. It was packed and the wallpaper was actually peeling. I was so upset and decided to call Susan, remember she didn't even make that reservation. She immediately went into action and told me how to get my money refunded at the Four Seasons, had me look at two other hotels with the managers of those hotels and followed to make sure we had a place to stay.
We wound up choosing the Fairmont which we adored. Without her help our trip would of been ruined. She saved it, sent us chocolates and wine on our anniversary and again gave us her best advice.
I would recommend Martins Travel and Susan. I think she goes out of her way to help people have amazing adventures and experiences. I can't thank her enough for our magical trip to Hawaii. She will always be our travel agent, and have already recommended her to all my friends.