Because I received such outstanding service, I feel the need to share a wonderful travel agency with Conde Nast Magazine and the rest of my fellow travelers!
Several years back, I needed the service of a travel agency, so I asked a friend of mine if he knew of a good one he could refer me to. He went on and on about Martin's Travel in West Los Angeles. I decided to give them a try. Since then, I have used Martin's Travel for two trips to Hawaii. I have to say that each time every detail was attended to. I definitely felt that I was in good hands. They made sure that all my flights were in order so I would have the seats and flight times I needed. They actually double-triple checked! In addition, the hotels booked were beyond my expectations.
What I really want to share is the service I received from Martin's Travel on a recent trip to Italy last fall. I had booked the bulk of this trip on my own...but wanted to add some time before and after for some added adventures.
Once again, Martin's Travel found me the perfect flights and hotels. However, this time I got special treatment from Susan Tanzman, the owner the agency. She used her "magic talents" to find me the perfect hotels in my cost range. I am sure it's always easy for a travel agency to book the most expensive hotels....piece of cake. But, to find the special hotels that are in the specific price range for a specific traveler....well, that's another story.
Susan used her fountain of knowledge to find me and book me hotels that were just perfect! I couldn't have been happier.
But most importantly I want to share some special additional service I received from Susan Tanzman....when she went above and beyond the call of duty. I ended up having a nightmare with the travel company I used for what was to be the main part of my trip....a walking/hiking trip to the lakes region of Italy. I won't go into the details what happened...only say that I was suddenly left entirely on my own. Thank goodness I had my iPad with me. I contacted Susan immediately. She was so wonderful...caring and empathetic. Within hours she had reconstructed my trip..with hotels, train schedules, restaurants...everything!
I went from a feeling of fear....being left alone in Europe by myself...to the feeling of excitement of new adventure. Before I knew it, I was off to other parts of Italy...with all details ironed out ahead of time by Susan! Whenever I needed to contact her for any questions, she was always there for me. (And believe me, I contacted her many times...and at strange hours.) I was totally taken care of and had a better trip than I would have had if I had stayed with the original group....all because of Susan Tanzman.
Needless to say, I can't say enough wonderful things about Martin's Travel....and especially Susan Tanzman. I would recommend them to anyone....and I have!