I finally had a chance to sit down and write this; it took me a while to catch up from our trip! I just wanted to thank you and your staff at Martin's Travel for planning such a dream vacation. Troy and I couldn't have planned a ten year anniversary celebration better than you did! It was truly amazing. We kept commenting throughout the trip that it was as if you had known us for years and knew exactly what we enjoyed and the way we liked to travel. From the hotel choices to the excursions and everything in between, it was exactly what we imagined and more! Every restaurant and scheduled tour knew it was our anniversary and were excited to celebrate with us. That made us feel so special!
We absolutely LOVE the big island of Hawaii and would never have experienced the magical island if you hadn't been so passionate about us spending time there. We would go back every year if we could. My favorite experience was hiking to the green sand beach at Papakolea and Troy's favorite excursion was the guided hike of Kilauea. They were both life-changing and beautiful experiences! Our favorite restaurant was Merriman's and you even saved the best for last. We raved over their farm-to-table cuisine and knowledgeable servers.
Thank you for all of your expertise, kindness, and profesionalism while we planned this special milestone in our lives. It was such an easy, well-planned trip that I will never travel again without your guidance!
Thank you for checking on the Marriott for us. Other than the travel home, our trip was great. We really liked both of the guides you booked for us at the Volcano and for Pearl Harbor and Honolulu. Our hotel could not have been a better set up for our family. We loved having all of the space the room offered, and the view was beautiful. We did love the Hawaiian shave ice from Original Big Island Shave Ice Company in Kawaihae. We went 3 times and even found them serving the hotel staff (and the Brown’s chef) in the parking lot of the Fairmont after the seahorse farm. We are sad to be home. Thank you for your help in planning our trip. I’ve attached a few photos for you.
I am writing to you to let you know how Susan Tanzman at Martins Travel made my 40 th wedding anniversary in Hawaii a experience of a lifetime.
My husband and I are New Yorkers and we were going to Hawaii in April to celebrate our 40 th wedding anniversary. As a former travel agent, I decided that I knew where I wanted to stay. I needed some help with other suggestions and a friend of mine recommended her NY agent. I used her to make my hotel reservations, and plane reservations, but as the time was nearing for our trip she had no suggestions for restaurants and tours. I started to do my own research and came upon Susan from Martins travel in a Conde Nast article. I called her even though basically everything was booked from the cars to the hotels.
From the moment we spoke on the phone I knew I had made the wrong choice in choosing my first agent. She totally understood that the trip had been already booked, but said she would assist me in making dinner reservations and private tours in the 3 islands we were going to. She made all those reservations which were amazing. The dinners and tours were beyond all of our expectations.
She even called me in Kuai to make sure things were going well, which my other agent did not do. When we got to Maui we were staying at the Four Seasons, which again was booked by the agent in New York. My husband and I arrived there and realized for the price we were paying, this wasn't the type of hotel we wanted. It was packed and the wallpaper was actually peeling. I was so upset and decided to call Susan, remember she didn't even make that reservation. She immediately went into action and told me how to get my money refunded at the Four Seasons, had me look at two other hotels with the managers of those hotels and followed to make sure we had a place to stay.
We wound up choosing the Fairmont which we adored. Without her help our trip would of been ruined. She saved it, sent us chocolates and wine on our anniversary and again gave us her best advice.
I would recommend Martins Travel and Susan. I think she goes out of her way to help people have amazing adventures and experiences. I can't thank her enough for our magical trip to Hawaii. She will always be our travel agent, and have already recommended her to all my friends.